About the session
This session will look at how the energy market has succeeded with business customers, both directly and via brokers, and explore what lessons water companies can learn as they enter a competitive market for the first time.
As utilities face transformative changes to market systems from the introduction of CMA remedies, smart metering, faster switching and the opening of the water market this series of seminars will explore the challenges and opportunities which lie ahead for utility companies seeking to deliver better value and service to customers.
