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Making the energy system work for consumers: exploring the CMA remedies

Session
Tuesday, 23 May 2017
09:45
Duration: 16 mins
Publication date: 05 Jun 2017
Location: Customer Solutions Theatre, Hall 12, NEC, Birmingham, United Kingdom
Part of event Utility Week 2017

About the session

As utilities face transformative changes to market systems from the introduction of CMA remedies, smart metering, faster switching and the opening of the water market this series of seminars will explore the challenges and opportunities which lie ahead for utility companies seeking to deliver better value and service to customers.

With the cost to customers of an uncompetitive market standing at £1.4 billion the CMA as remedies (published in their final report on 24th June 2016) seek to shake up competition and increase consumer engagement. This seminar will explore suppliers' perspectives on the remedies.

Keywords:: cyber security

digital

electricity

power

smart infrastructure

smart meter

utilities

Channels

Sectors

Sectors

Affiliates

Affiliates

IT

Power

Power

Speakers

Rob Jeffery

OVO Energy, Government Relations and Policy Manager

Rob is the Government Relations and Policy Manager at OVO Energy and has worked in the energy industry for almost ten years. OVO is an independent energy supplier with almost 700,000 domestic customers and topped the Which? energy supplier customer satisfaction survey for the second year running in January 2017
Audrey Gallacher

Energy UK, Director of retail energy supply

Audrey Gallacher is Director of Retail Energy Supply at Energy UK, responsible for the teams working on energy retail policy, operations and the smart meter programme.Audrey has an extensive background in the energy sector, initially with the regulator Ofgem as Head of Consumer Affairs in Scotland. She moved into energy consumer advocacy in 2000 when she became National Director in Scotland for energywatch, before moving to lead its GB work on company performance, research and advice. More recently she has held Director of Energy positions with the statutory watchdog, Consumer Futures and at the charity Citizens Advice.Audrey’s role at Energy UK is about helping ensure consumers remain central in the development and delivery of our members' policies and processes. She is committed to representing an energy supply sector that delivers great service and value, and most importantly treats its customers fairly.
Audrey Gallacher

Energy UK, Director of retail energy supply

Audrey Gallacher is Director of Retail Energy Supply at Energy UK, responsible for the teams working on energy retail policy, operations and the smart meter programme.Audrey has an extensive background in the energy sector, initially with the regulator Ofgem as Head of Consumer Affairs in Scotland. She moved into energy consumer advocacy in 2000 when she became National Director in Scotland for energywatch, before moving to lead its GB work on company performance, research and advice. More recently she has held Director of Energy positions with the statutory watchdog, Consumer Futures and at the charity Citizens Advice.Audrey’s role at Energy UK is about helping ensure consumers remain central in the development and delivery of our members' policies and processes. She is committed to representing an energy supply sector that delivers great service and value, and most importantly treats its customers fairly.
Audrey Gallacher

Energy UK, Director of retail energy supply

Audrey Gallacher is Director of Retail Energy Supply at Energy UK, responsible for the teams working on energy retail policy, operations and the smart meter programme.Audrey has an extensive background in the energy sector, initially with the regulator Ofgem as Head of Consumer Affairs in Scotland. She moved into energy consumer advocacy in 2000 when she became National Director in Scotland for energywatch, before moving to lead its GB work on company performance, research and advice. More recently she has held Director of Energy positions with the statutory watchdog, Consumer Futures and at the charity Citizens Advice.Audrey’s role at Energy UK is about helping ensure consumers remain central in the development and delivery of our members' policies and processes. She is committed to representing an energy supply sector that delivers great service and value, and most importantly treats its customers fairly.