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Gold standard service for business customers: lessons from the energy market

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Event
  • Session
  • Wednesday, 24 May 2017
  • 13:00
  • Duration: 12 mins
  • Publication date: 07 Jun 2017
  • Location: Customer Solutions Theatre, Hall 12, NEC, Birmingham, United Kingdom
  • Part of event Utility Week 2017

About the session

Local energy

As utilities face transformative changes to market systems from the introduction of CMA remedies, smart metering, faster switching and the opening of the water market this series of seminars will explore the challenges and opportunities which lie ahead for utility companies seeking to deliver better value and service to customers.

Keywords:
  • customer
  • digital
  • electricity
  • gas
  • power
  • smart infrastructure
  • smart meter
  • utilities

Channels

Sectors
Sectors

Sectors

Affiliates
Affiliates

Affiliates

IT
IT

IT

Power
Power

Power

Speaker

  • Jeremy  Nicholson

    Jeremy Nicholson

    Energy Intensive Users Group, Director

    Jeremy Nicholson is Director of the Energy Intensive Users Group, which campaigns for secure, competitive energy supplies for UK industry. He trained as a civil engineer, specialising in infrastructure and regulatory projects for water and energy utilities and their regulators before joining the EIUG initially as their economic adviser in 2000. He is a Board member of IFIEC Europe (the International Federation of Industrial Energy Consumers), a former member of DECC’s Business Energy Forum, a member of Ofgem’s Sustainable Development Advisory Group and a Fellow of the Energy Institute.
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