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Fairer in the future - how to ensure reforms deliver benefits to all

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CPD This content can contribute towards your Continuing Professional Development (CPD) as part of the IET's CPD Monitoring scheme.
Event
  • Session
  • Tuesday, 21 May 2019
  • 10:15
  • Duration: 13 mins
  • Publication date: 11 Jun 2019
  • Location: Customer Solutions, NEC
  • Part of event Utility Week 2019

About the session

Making the market fairer for all customers

What does a fair energy market look like? This session will address questions around market access, transparency, market power, new technologies, pricing strategies and the ability to innovate, rather than just who pays what price for energy. It will ask, how can we transition to a culture of fairness and trust whilst continuing the drive to a low carbon, secure energy system?

Keywords:
  • Citizens Advice
  • Ofgem
  • cyber security
  • debt
  • digital
  • electricity
  • energy
  • energy bill
  • energy cunsumer
  • power
  • price capped
  • smart infrastructure
  • smart meter
  • utilities

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Speaker

  • GC

    Gillian Cooper

    Citizens Advice, Head of retail energy markets

    Gillian Cooper is Head of Retail Energy Markets at Citizens Advice, the national charity that took on statutory energy consumer representation functions in April 2014. Gillian has been a consumer advocate in the energy sector for over 10 years, working in a number of watchdog organisations. She started her career in energy policy with energywatch. She currently leads Citizen Advice's policy and advocacy work on retail market issues including monitoring the performance of companies, improving the support and services offered to vulnerable consumers and using reputational regulation to delivered improved customer service.
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