About the session
* What does it mean to truly embrace innovation?
* How utilities can take the customer experience beyond expectations
* Applying lessons from other sectors
'Keynote is special. Regulators, catapults, consultants, technology providers plus of course utility companies all have a vital role to play in the future of utilities. This is your chance to hear from, interact, and influence these stakeholders as they gather to explore the future. It’s a unique chance to discover what a smart, interconnected utility industry will look like, and the commercial opportunities this brave new digital world will create' Ellen Bennet, Editor, Utility Week
