Event
- Duration: 33 mins
- Publication date: 10 Jun 2019
Abstract
With the utilities eager to change themselves and the way they work, clarity is required about what they are transitioning to. Is the historical way of thinking of just being a commodity provider being replaced with that of a service provider? And what do the social responsibilities for these companies look like in the coming decades? This session examines what the future of customer service, and therefore of the utilities, looks like for the rest of this century.