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Commission for Customers in Vulnerable Circumstances - improving standards of care and support

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CPD This content can contribute towards your Continuing Professional Development (CPD) as part of the IET's CPD Monitoring scheme.
Event
  • Session
  • Tuesday, 21 May 2019
  • 12:15
  • Duration: 15 mins
  • Publication date: 11 Jun 2019
  • Location: Customer Solutions, NEC
  • Part of event Utility Week 2019

About the session

Fuel Poverty, debt and affordability

Fuel poverty is a fact of life for 2.5 million households across England. Too many people are forced to make unacceptable choices between ‘heating or eating’.  The latest phase of the government’s £6bn domestic energy efficiency scheme ECO is being upgraded to refocus on ‘affordable warmth’, targeted at households that officially qualify as fuel poor. In this context how can energy suppliers help the most vulnerable of customers out of fuel poverty?

Keywords:
  • affordability
  • cyber security
  • debt
  • digital
  • electricity
  • energy efficiency
  • fuel poverty
  • low income
  • power
  • smart infrastructure
  • smart meter
  • utilities

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Speaker

  • MW

    Matt Vaughan - Wilson

    Money Advice Trust, Partnerships Manager

    Matt Vaughan Wilson is Partnerships Manager at the Money Advice Trust, where he leads on engagement with the energy and water sectors. Matt joined the Trust in 2008, after previously working as a teaching and research fellow at the University of Birmingham. In addition to his role at the Trust, Matt is vice-chair of the Essential Services Access Network, a member of the Wessex Water Customer Challenge Group and co-author of guidance on vulnerability and the energy sector.
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