IET

In the burgeoning competitive marketplace of modern telecommunications, gaining and retaining customers is essential to the success of telecommunications operators. Customer satisfaction must therefore be the…

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As technology revolutionises communications, service excellece becomes more and more important to our customers

Session
Monday, 20 January 2003
00:00
Duration: 55 mins
Publication date: 20 Jan 2003
Location: IETTV_Room, IETTV_Venue, Birmingham, United Kingdom
Part of event IET Evening Lecture

About the session

In the burgeoning competitive marketplace of modern telecommunications, gaining and retaining customers is essential to the success of telecommunications operators. In this lecture, the speaker talks about her organisation's strategy to maximise customer satisfaction.

Channels

Communications

Communications