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What customers need from smart energy technology

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Event
  • Session
  • Wednesday, 24 May 2017
  • 14:24 - 14:24
  • Duration: 15 mins
  • Publication date: 07 Jun 2017
  • Location: Customer Solutions Theatre, Hall 12, NEC, Birmingham, United Kingdom
  • Part of event Utility Week 2017

About the session

Meeting the expectations of the connected customer

As utilities face transformative changes to market systems from the introduction of CMA remedies, smart metering, faster switching and the opening of the water market this series of seminars will explore the challenges and opportunities which lie ahead for utility companies seeking to deliver better value and service to customers.

Keywords:
  • behaviour
  • consumer
  • data science
  • digital
  • electricity
  • energy
  • heating
  • power
  • smart infrastructure
  • smart meter
  • thermostat
  • utilities

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Speakers

  • ML

    Matthew Lipson

    Energy Systems Catapult, Head of consumer insight

    Matthew Lipson is Head of Consumer Insight at the UK’s Energy Systems Catapult (ESC) helping bring industry, academia and Government together to accelerate the development of new technology-based products and services in the energy sector. Matthew spent the last 15 years working with Universities and businesses for DECC, the Committee on Climate Change, the Energy Technologies Institute and Orange (amongst others) to design energy policies and commercial propositions that people love. He is now applying his experience to help others design delightful, intuitive low carbon product and service experiences.
  • ML

    Matthew Lipson

    Energy Systems Catapult, Head of consumer insight

    Matthew Lipson is Head of Consumer Insight at the UK’s Energy Systems Catapult (ESC) helping bring industry, academia and Government together to accelerate the development of new technology-based products and services in the energy sector. Matthew spent the last 15 years working with Universities and businesses for DECC, the Committee on Climate Change, the Energy Technologies Institute and Orange (amongst others) to design energy policies and commercial propositions that people love. He is now applying his experience to help others design delightful, intuitive low carbon product and service experiences.
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