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The Connected Customer: driving the change, enabled by technology

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Event
  • Session
  • Wednesday, 23 May 2018
  • 11:23 - 11:23
  • Duration: 11 mins
  • Publication date: 08 Jun 2018
  • Location: Customer Solutions Theatre, NEC, Birmingham, United Kingdom
  • Part of event Utility week Live 2018

About the session

The smart meter rollout represents many challenges for suppliers. But as it gathers pace, the opportunities attached to the data that fully capable smart meters, deployed on a large scale, could open up to utilities are becoming more tangible.

Consumption data from meters, coupled with other innovations for the connected home or electric vehicles, could unlock boundless diversification avenues for companies that are nimble enough, and smart enough in themselves.

What barriers still stand before the scale-deployment of SMETS2 meters, with their advanced smart capabilities? And what moves are market participants already taking to capture the full value of smart meters as enablers of a transformed customer relationship?

Keywords:
  • GDPR
  • climate change
  • cloud migration
  • cyber defence
  • data governance
  • decarbonisation
  • electric vehicle
  • energy
  • energy crisis
  • energy sector
  • fuel bank
  • npower
  • power consumption
  • priority services
  • renewable
  • smart meter
  • smart meter data
  • water sector

Channels

Power

Power

Speaker

  • Neil Pennington

    Neil Pennington

    Pennovate, Founder

    Neil is an innovator; passionate and excited by the potential for technology to transform the experiences and connections between people and organisations for good.Following a career in the Energy Industry including BG, PwC, IBM, United Utilities, npower, Innogy, latterly as Smart Programme Director and UK Innovation Director, Neil has for the last 3 years been involved with early stage businesses in Blockchain and Digital Identity, including micropayments, messaging and decentralised energy with Rivetz, DISC, Grid Singularity and the Energy Web Foundation.Neil is also an advocate for the ID2020 Summit, whose mission is to help solve issues caused through the lack of legal identity within the most vulnerable of people across the globe, and is a frequent speaker and writer on blockchain, identity and the impact of technology on the way we live our lives.Neil has a BSc (hons) in Physics, a Ph.D in Electrical Engineering, and an MBA from London Business School.
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