About the session
In a world where technology, data and innovation are changing the way utilities interact with customers, how can utilities better understand their customers and their expectations. This seminar will explore how customers consume energy, how future homes will change householders relationship with energy and how utilities can best communicate with ‘connected’ customers, to improve service and customer satisfaction.
What customers need from smart energy technology
Mark Lipson, Energy Systems Catapult
How information technology can decarbonize energy and provide higher levels of customer service across the energy system
Andrew Haslett, Chief Engineer, Energy Technology Institute
The role of the next generation intermediary
Stephen Murray, Energy Commercial Manager, Moneysupermarket.com
Effectively communicating with the connected customer
Gerhard Heide, Director, Global Market Strategy, Pitney Bowes
