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Event
  • Session
  • Tuesday, 17 May 2016
  • 15:17 - 15:17
  • Duration: 18 mins
  • Publication date: 26 May 2016
  • Location: Water theatre, Hall 12, NEC, Birmingham, United Kingdom
  • Part of event Utility Week Live

About the session

Water utilities in the UK are currently going through significant change as per the Water Act 2014 directive to introduce competition in retail space and this could potentially extend to domestic customers in the future. They are also under increased pressure to sustain prices due to economic conditions. As per Water Act 2014, Water companies will need to be more innovative, more efficient and more attentive to what their customers want. This seminar focuses on how water companies are looking at technology to drive business outcomes with examples of industry specific innovative solutions.

 

Keywords:
  • customer experience
  • customers
  • water

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Speaker

  • Martin  Perrin

    Martin Perrin

    Thames Water, Head of Developer Services

    Martin is a talented leader. He has worked for Thames Water for 17 years and has held a number of senior leadership roles across operations, asset management, strategic investment planning and most recently as Head of Developer Services, a £70m operation with over 230 employees. Martin enjoys managing large teams, building working relationships with people, coaching individuals and bringing about transformational change and continuous improvement.
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