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Identifying possible consumer protection issues

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CPD This content can contribute towards your Continuing Professional Development (CPD) as part of the IET's CPD Monitoring scheme.
Event
  • Session
  • Tuesday, 22 May 2018
  • 11:22 - 11:22
  • Duration: 14 mins
  • Publication date: 07 Jun 2018
  • Location: Customer Solutions Theatre, NEC, Birmingham, United Kingdom
  • Part of event Utility week Live 2018

About the session

The retail energy market is undergoing far-reaching change. To help the market evolve, compete and innovate, regulation needs to support the development of new entrants and business models while maintaining protection for consumers and satisfying political concerns.

Answering this need, Ofgem has committed itself to the development of a new, principles-based approach to regulation, as well as promising to consider the potential decline of the “supplier hub”, and the introduction of “Innovation Link” to advise innovators on the regulatory impacts of their business proposition.

What does this shift mean for market incumbents, incoming disruptors and customers? And is it delivering fast enough for the most ambitious innovators?

Keywords:
  • climate change
  • decarbonisation
  • electric vehicle
  • energy
  • ofgem
  • power consumption
  • renewable
  • smart meter
  • smart meter data

Channels

Power

Power

Speaker

  • GC

    Gillian Cooper

    Citizens Advice, Head of retail energy markets

    Gillian Cooper is Head of Retail Energy Markets at Citizens Advice, the national charity that took on statutory energy consumer representation functions in April 2014. Gillian has been a consumer advocate in the energy sector for over 10 years, working in a number of watchdog organisations. She started her career in energy policy with energywatch. She currently leads Citizen Advice's policy and advocacy work on retail market issues including monitoring the performance of companies, improving the support and services offered to vulnerable consumers and using reputational regulation to delivered improved customer service.
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