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Energy efficiency as a solution to fuel poverty

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Event
  • Session
  • Tuesday, 21 May 2019
  • 11:21 - 11:21
  • Duration: 13 mins
  • Publication date: 11 Jun 2019
  • Location: Customer Solutions, NEC
  • Part of event Utility Week 2019

About the session

Addressing fuel poverty

Fuel poverty is a fact of life for 2.5 million households across England. Too many people are forced to make unacceptable choices between ‘heating or eating’.  The latest phase of the government’s £6bn domestic energy efficiency scheme ECO is being upgraded to refocus on ‘affordable warmth’, targeted at households that officially qualify as fuel poor. In this context how can energy suppliers help the most vulnerable of customers out of fuel poverty?

Keywords:
  • Citizens Advice
  • cyber security
  • digital
  • electricity
  • energy
  • energy efficiency
  • fuel
  • fuel povery
  • power
  • smart infrastructure
  • smart meter
  • utilities
  • warm home discount
  • winter fuel payment

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IT

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Speaker

  • DV

    Dhara Vyas

    Citizens Advice, Head of Future Energy Services

    Since August 2015 Dhara has led the team working on new and emerging energy supply and services markets to protect and promote the interests of consumers, current and future. The team works on energy policy related to household energy usage data, smart meters, heat networks, micro-generation, community energy and future heat options. The team also leads on policy areas that consider energy products and services that can help to improve consumer control and household energy efficiency. Dhara joined Consumer Focus in 2009 as a Policy Manager, leading work on vulnerable consumers, advice and redress. She has a wide range of strategic policy experience having worked in both the public and voluntary sector on a range of policy areas, including civil and civic society, community engagement, local authority performance management, scrutiny, localism and devolved budgeting.
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