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Driving innovation: digital utilities & the customer interface

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Event
  • Session
  • Wednesday, 24 May 2017
  • 10:24 - 10:24
  • Duration: 39 mins
  • Publication date: 05 Jun 2017
  • Location: Keynote theatre, Hall 12, NEC, Birmingham, United Kingdom
  • Part of event Utility Week 2017

About the session

Keynote Theatre

How can utilities capitalise on new business models?

Understanding customer journeys and improving the customer interface – learning from outside of the sector

Digital technologies & the Internet of Things – where are the opportunities for utilities?

Mobile & cross-departmental collaboration – embracing new ways of working

Keywords:
  • digital
  • electricity
  • power
  • smart infrastructure
  • smart meter
  • utilities

Channels

Sectors

Sectors

Affiliates

Affiliates

Power

Power

Speakers

  • Jane Gray

    Jane Gray

    Utility Week, Assistant Editor

  • David Walter

    David Walter

    SSE, Director of home services and propositions

    David is a highly experienced commercial leader with extensive experience in the energy sector, as well as in the financial services and home services markets. He has been with SSE for the last three years and currently has responsibility for a varied portfolio, including leading SSE Retail’s Customer Propositions team. David is also responsible for running the Home Services and Phone and Broadband business units. Previously, David spent ten years at Centrica leading on energy pricing and propositions as a Commercial Director and running the Dyno-Rod business. In his spare time, David serves as a Trustee for the charity ‘Young Enterprise'.
  • Duncan  Barnes

    Duncan Barnes

    Deloitte, Partner

  • Sarah Bentley

    Sarah Bentley

    Severn Trent, Chief customer officer

  • Simon Oates

    Simon Oates

    Southern Water, Chief customer officer,

  • Will Rowe

    Will Rowe

    OVO Energy, Director of product

    Will Rowe is product director at OVO Energy, leading a team focused on delivering an effortless and intuitive experience for customers as they navigate the complexities of the energy market. Will has held numerous roles within OVO since it was founded in 2009 and has been instrumental in the company's transformation into a technology-led business. He is passionate about the power of values driven, disruptive organisations, and about building products that serve the needs of customers as individuals and society as a whole. Will previously worked in investment management at Barclays and holds an MA in legal and political philosophy from UCL.
  • Duncan  Barnes

    Duncan Barnes

    Deloitte, Partner

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