Consumer Driven Utilities

Event
  • Session
  • 11:23 - 11:23
  • Duration: 14 mins
  • Publication date: 05 Jun 2017
  • Location: Customer Solutions Theatre, Hall 12, NEC, Birmingham, United Kingdom
  • Part of event Utility Week 2017

About the session

Agenda:

- Before: Product Driven Approach

- Now: Consumer Driven Economy

- The Latest Tech Trends

- Physical vs. Digital

- Then New "World Of Things"

The New Global Picture

- From Information To Knowledge

- Consumer Driven Utilities

As utilities face transformative changes to market systems from the introduction of CMA remedies, smart metering, faster switching and the opening of the water market this series of seminars will explore the challenges and opportunities which lie ahead for utility companies seeking to deliver better value and service to customers.

With the cost to customers of an uncompetitive market standing at £1.4 billion the CMA a€™s remedies (published in their final report on 24th June 2016) seek to shake up competition and increase consumer engagement. This seminar will explore suppliers' perspectives on the remedies.

Keywords:

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