Abstract
Over the past 10 to 15 years, the telecommunications industry in general enjoyed rapid growth through new customer acquisition and geographic expansion. However, today’s telecommunications market is virtually saturated, and competition is intense as the hyper growth phase draws to an end. After a decade of impressive growth, are communication service providers (CSPs) facing the end of an era? Or, as we believe, could they be on the verge of a new age—one in which they reinvent themselves as digital service providers?
