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Using digital technology to enhance the customer experience

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Event
  • Session
  • Tuesday, 23 May 2017
  • 13:23 - 13:23
  • Duration: 13 mins
  • Publication date: 06 Jun 2017
  • Location: Customer Solutions Theatre, Hall 12, NEC, Birmingham, United Kingdom
  • Part of event Utility Week 2017

About the session

As utilities face transformative changes to market systems from the introduction of CMA remedies, smart metering, faster switching and the opening of the water market this series of seminars will explore the challenges and opportunities which lie ahead for utility companies seeking to deliver better value and service to customers.

Keywords:
  • Ofwat
  • customer
  • digital
  • electricity
  • power
  • site search
  • smart infrastructure
  • smart meter
  • utilities
  • water sector

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Speaker

  • JS

    Jonathan Seal

    Mando, Strategy director

    Speaker, part time science nerd, stranger to direction-sense, and grumpy-old-man of poor customer experience. Jonathan consults for global brands and speaks on digital trends and disruption, the rise of AI in marketing, more personal computing, and the evolution of digital working.Over 20 years in digital, there are probably more utility companies Jonathan has worked with those he hasn’t, and he has a particular interest in how intelligent computers can help improve customer experience, especially within utilities and water companies.Jonathan spends time with some very clever people as part of the BIMA board on artificial intelligence, and is Strategy Director at Mando, an organisation dedicated to using digital to simplify people’s lives.
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