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Unlocking the potential of AI to improve customer engagement

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Event
  • Session
  • Tuesday, 22 May 2018
  • 12:22 - 12:22
  • Duration: 27 mins
  • Publication date: 04 Jun 2018
  • Location: Keynote Conference, NEC, Birmingham, United Kingdom
  • Part of event Utility Week Live - Keynote Conference

About the session

With disruptive new technologies and business models emerging, utilities must find new strategies and solutions to survive and thrive.

Join us at Utility Week Live 2018 as we examine these changes, and explore the tech and product solutions transforming the way gas, water and electricity utilities do business.

Keywords:
  • ai
  • alexa
  • apps
  • customer service
  • image analysis
  • leakage
  • machine learning
  • water
  • water meter

Channels

Power

Power

Speaker

  • Nigel  Watson

    Nigel Watson

    Northumbrian Water, chief information officer

    Nigel has worked in business and IT roles across a range of competitive industries for more than 30 years. His work experience includes leadership of transformation programmes for leading organisations including GE Capital, Microsoft, Travelport and Vodafone, often across the globe. He has been with Northumbrian Water Group since 2015 in the capacity of programme director and now CIO. Nigel has been an innovation council member at CBI (Confederation of British Industry) since October 2017.
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