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The customer service challenges associated with the transfer

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Event
  • Session
  • Wednesday, 18 May 2016
  • 11:18 - 11:18
  • Duration: 16 mins
  • Publication date: 01 Jun 2016
  • Location: Water theatre, Hall 12, NEC, Birmingham, United Kingdom
  • Part of event Utility Week Live

About the session

On the 1st October 2016 thousands of private pumping stations will transfer to water companies in England and Wales. In some cases the adoption will amount to a significant addition to companies’ asset base. Some of stations are difficult to access, many are in poor condition and all will require ongoing active maintenance and monitoring to mitigate risk. This seminar will ask how companies are preparing for these changes, what are the challenges and barriers and how the transfer can be best managed? It will also explore the ways of standardising and optimising these new assets to minimise costs going forward.

Keywords:
  • Thames Water
  • customer service
  • water

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    Anna Hodson

    Thames Water, Customer Experience Lead

    Anna joined Thames Water on the Graduate Scheme 15 years ago and since then been addicted to and intrigued by the water industry, gaining a wide range of both operational and strategic experience in predominantly customer focussed roles. This has given her a passion for understanding and delivering for our customers. She is currently responsible for designing and delivering the experience of our customers as we take responsibility for their private pumping station, and their journey beyond.
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