Skip to main content
The Institution of Engineering and Technology iet.tv
Site name
  • Videos
  • Channels
  • Events
  • Series

Access and Account

Access your personal account

Log in to see your favourites, lists and progress.

IET Login

Access via institution

Not currently connected to any institutions

Connect via

  1. Videos
  2. Video

The Next Generation Intermediary

  • WhatsApp
  • Facebook
  • Email
  • LinkedIn
  • Bluesky
CPD This content can contribute towards your Continuing Professional Development (CPD) as part of the IET's CPD Monitoring scheme.
Event
  • Duration: 14 mins
  • Publication date: 07 Jun 2017

Abstract

Meeting the expectations of the connected customer

In a world where technology, data and innovation are changing the way utilities interact with customers, how can utilities better understand their customers and their expectations.

Keywords:
  • affordability
  • bills
  • channels
  • customer
  • customer experience
  • customer service
  • digital
  • electricity
  • energy
  • innovation
  • power
  • smart infrastructure
  • smart meter
  • utilities

Channels

Sectors

Sectors

Affiliates

Affiliates

Power

Power

Speakers

  • SM

    Stephen Murray

    Moneysupermarket.com, energy commercial manager

    Stephen is the Commercial Manager for Energy at the UK’s number 1 price comparison site, MoneySuperMarket.com. Stephen has a broad experience in Energy including B2B sales (TXU Energy) and residential sales during his 9 years at Powergen/EON. This time at EON included managing the comparison site sales channel before moving to MSM in 2013. Stephen also acts as the spokesperson in the media for Energy for MoneySuperMarket.com.
  • Stephen Murray

    Stephen Murray

    Moneysupermarket.com, energy commercial manager

    Stephen is the Commercial Manager for Energy at the UK’s number 1 price comparison site, MoneySuperMarket.com. Stephen has a broad experience in Energy including B2B sales (TXU Energy) and residential sales during his 9 years at Powergen/EON. This time at EON included managing the comparison site sales channel before moving to MSM in 2013. Stephen also acts as the spokesperson in the media for Energy for MoneySuperMarket.com.
The Institution of Engineering and Technology iet.tv

Address: Futures Place, Kings Way, Stevenage, SG1 2UA

Telephone: +44 (0)33 049 9123

Email:  iet.tv@theiet.org

© 2026 The Institution of Engineering and Technology.

The Institution of Engineering and Technology is registered as a Charity in England & Wales (no 211014) and Scotland (no SC038698). Futures Place, Kings Way, Stevenage, Hertfordshire, SG1 2UA, United Kingdom

  • LinkedIn
  • Instagram
  • YouTube
Privacy statement Cookie Preferences Accessibility About us theiet.org Help

Powered by Cadmore Media

Embed Code

<script type="text/javascript" src="https://play.cadmore.media/js/EMBED.js"></script> <div class="cmpl_iframe_div"> <iframe src="https://play.cadmore.media/Player/5e3a70da-59ee-456e-b2ef-6863991651ab" scrolling="no" allowtransparency="true" allowautoplay="true" frameborder="0" allow="encrypted-media;autoplay;fullscreen" class="cmpl_iframe" allowfullscreen="" style="overflow: hidden;border: 0px; margin: 0px; height: 100%; width:100%;"></iframe> </div>

Are you sure you want to reset your password?

If so, you will be redirected to the Authentication Service

Title

Prompt