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Supporting customer engagement – the role of the price comparison site

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Event
  • Session
  • Wednesday, 18 May 2016
  • 14:18 - 14:18
  • Duration: 18 mins
  • Publication date: 03 Jun 2016
  • Location: Electricity theatre, Hall 12, NEC, Birmingham, United Kingdom
  • Part of event Utility Week Live

About the session

This seminar will explore the latest thinking and best practice in customer service and the development of sound customer relationships.  It will explore innovative ways to build trust and boost customer engagement and satisfaction.

Keywords:
  • customers
  • energy

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Sectors

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Affiliates

Power

Power

Speaker

  • SM

    Stephen Murray

    Moneysupermarket, Energy Commercial Manager

    Stephen is the Commercial Manager for Energy at the UK’s number 1 price comparison site, MoneySuperMarket.com. Stephen has a broad experience in Energy including B2B sales (TXU Energy) and residential sales during his 9 years at Powergen/EON. This time at EON included managing the comparison site sales channel before moving to MSM in 2013. Stephen also acts as the spokesperson in the media for Energy for MoneySuperMarket.com.
energy resources power consumption smart meters
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