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Serving customers in the New Business Market

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Event
  • Session
  • Tuesday, 23 May 2017
  • 13:23 - 13:23
  • Duration: 14 mins
  • Publication date: 06 Jun 2017
  • Location: Customer Solutions Theatre, Hall 12, NEC, Birmingham, United Kingdom
  • Part of event Utility Week 2017

About the session

Agenda:

1 - An emerging market

2 - Business Customers told us...

 3 - What's trending and how to respond

4 - Service, Sustainability & Savings

As utilities face transformative changes to market systems from the introduction of CMA remedies, smart metering, faster switching and the opening of the water market this series of seminars will explore the challenges and opportunities which lie ahead for utility companies seeking to deliver better value and service to customers.

Keywords:
  • Ofwat
  • bills
  • channels
  • customer
  • customer experience
  • customer service
  • digital
  • electricity
  • power
  • smart infrastructure
  • smart meter
  • utilities
  • water
  • water sector

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Speaker

  • CM

    Charley Maher

    Water2Business, Managing Director

    Charley joined water2business in June 2016 as Managing Director and has overseen the creation of the new water retailer and preparing its readiness to enter the open water market in April 2017. Water2business is a leading retailer of water and waste water management solutions to businesses and organisations across England and Scotland.Charley has also been the Managing Director of Pelican Business Services (trading name of Bristol Wessex Billing Services Limited), a joint venture billing company between Bristol Water and Wessex Water since January 2015.Charley joined from the financial services sector where she spent ten years in retail banking as a Regional Director in South West England and the Head of Simplifying Customer Life.
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