About the session
Industry is facing a landscape of considerable market systems change with the introduction of Project Nexus, switching to smart metering and the challenges of integrating smart, the DCC and next day switching. How are these system changes interrelated, how can they be delivered effectively and concurrently? What are the likely implications and challenges and what systems and processes will offer the smoothest transition? All of these processes will be critical to how consumers experience and respond to the retail energy market.
Understanding the system change challenges ,their interrelationships and implications for customers
Stuart Cook, director - head of utility strategy & regulation, PWC
Understanding and managing costs associated with changing processes and systems
Adam Metcalfe, PCMG
Creating a reliable and customer focused next day switching process
Audrey Gallacher, director of retail energy supply, Energy UK
Enabling Faster Switching
Carmen Strickland, Head of Industry, DCC
