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Event
  • Session
  • Tuesday, 23 May 2017
  • 13:23 - 13:23
  • Duration: 10 mins
  • Publication date: 05 Jun 2017
  • Location: Customer Solutions Theatre, Hall 12, NEC, Birmingham, United Kingdom
  • Part of event Utility Week 2017

About the session

Putting customer service at the heart of water companies

As utilities face transformative changes to market systems from the introduction of CMA remedies, smart metering, faster switching and the opening of the water market this series of seminars will explore the challenges and opportunities which lie ahead for utility companies seeking to deliver better value and service to customers.

Keywords:
  • Ofwat
  • bills
  • channels
  • customer
  • customer experience
  • customer service
  • digital
  • electricity
  • power
  • smart infrastructure
  • smart meter
  • utilities
  • water
  • water sector

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Speaker

  • JC

    Jo Fielding-Cooke

    Southern Water, Head of performance - customer engagement

    Jo has spent her entire career in customer focused roles and improving the service for customers. Jo’s passion is people, understand them and helping them reach their potential to help others.Jo is responsible for driving performance improvements for Southern Water’s customers and people and spending over fifteen years working with Southern Water in a range of customer services, insight and engagement roles, Jo has seen customers’ expectations and needs evolve.
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