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Plugging in consumers to the EV evolution

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Event
  • Session
  • Tuesday, 21 May 2019
  • 13:21 - 13:21
  • Duration: 17 mins
  • Publication date: 11 Jun 2019
  • Location: Customer Solutions, NEC
  • Part of event Utility Week 2019

About the session

Chair: Jonathan Murray, policy and operations director, Low Carbon Vehicle Partnership

Energy retailers are preparing for the mass take up of electric vehicles with the roll out of new tariffs and storage solutions. But when will the tipping point come? And how can the industry prepare for the adoption of EVs and the central role they will play in the energy transition? This session will explore what EVs mean for customers and their relationship with energy and energy suppliers.

Keywords:
  • EV
  • cyber security
  • digital
  • electric vehicles
  • electricity
  • power
  • smart infrastructure
  • smart meter
  • utilities

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Speakers

  • DM

    Dawn Mulvey

    Impact Utilities, Head of utilities

    Dawn Mulvey, Head of Utilities at Impact leads a team of skilful researchers specialising in bespoke customer and stakeholder engagement to the utility sector. With 20 years’ experience, Dawn collaborates with clients to provide insight and strategic advice driven by a holistic understanding of the main issues facing the energy and water sectors. From the exploration of customer and stakeholder priorities to support business planning, the identification of drivers of customer satisfaction to the facilitation of behaviour change, such as reduced energy consumption or adoption of new technology like smart meters and electric vehicles, Dawn and her team deliver impactful insight. Dawn regularly presents at industry events and conferences, recently chairing the MRS Utilities ’18 conference in London.
  • NM

    Nicole McNab

    Impact Utilities, Associate Director

    Associate Director at Impact, Nicole McNab has over 10 years’ experience in social and market research across utilities, financial services and education sectors. Specialising in stakeholder engagement, Nicole has extensive knowledge of designing, running and delivering research, translating results into meaningful and actionable insights. Working closely with DNOs, GDNs and energy suppliers Nicole has a close relationship with and understanding of the sector including the latest innovations such as electric vehicles, asset cooling management, smart meters and future energy solutions. Nicole has spoken at a number of industry events and is Impact’s resident electric vehicle expert.
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