About the session
Full presentation Title: Personalisation of service: using smart meter data to help customers better understand their homes and energy use.
Smart: where now, where next?
With the 2020 deadline just months away, how has the smart meter rollout performed? How many smart meters have actually been installed, and what comes after the rollout? This session will look forward, asking how smart meters are changing customer behaviour, and exploring whether retailers are getting the maximum benefit from the information now available to them?
