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Npower’s fuel bank - addressing the unacceptable choice between ‘heating and eating

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Event
  • Session
  • Tuesday, 21 May 2019
  • 12:21 - 12:21
  • Duration: 14 mins
  • Publication date: 11 Jun 2019
  • Location: Customer Solutions, NEC
  • Part of event Utility Week 2019

About the session

Addressing fuel poverty

Fuel poverty is a fact of life for 2.5 million households across England. Too many people are forced to make unacceptable choices between ‘heating or eating’.  The latest phase of the government’s £6bn domestic energy efficiency scheme ECO is being upgraded to refocus on ‘affordable warmth’, targeted at households that officially qualify as fuel poor. In this context how can energy suppliers help the most vulnerable of customers out of fuel poverty?

Keywords:
  • Npower
  • cyber security
  • digital
  • electricity
  • payment meter
  • power
  • smart infrastructure
  • smart meter
  • utilities

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IT

IT

Power

Power

Speaker

  • MC

    Matthew Cole

    NPower, Head of Policy and Social Energy

    Matthew is responsible for both the corporate response to evolving public policy plus defining and commissioning services to support npower customers most in need. A policy-geek and change manager by training, over the last two years, Matthew has redefined npower's charitable projects and partnerships, generating greater business buy-in and advocacy by aligning them alongside npower's main business activities. Recently two of Matthew's key initiatives, the npower Fuel Bank™ (a project with the Trussell Trust to tackle the ‘heat or eat’ choice that some families have to make) and npower's Macmillan Fund have won prestigious awards recognising both their innovative nature and the positive outcomes delivered for clients.
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