Meeting the needs of vulnerable customers

Session
Tuesday, 23 May 2017
16:23 - 16:23
Duration: 17 mins
Publication date: 07 Jun 2017
Location: Customer Solutions Theatre, Hall 12, NEC, Birmingham, United Kingdom
Part of event Utility Week 2017

About the session

As utilities face transformative changes to market systems from the introduction of CMA remedies, smart metering, faster switching and the opening of the water market this series of seminars will explore the challenges and opportunities which lie ahead for utility companies seeking to deliver better value and service to customers.

Keywords:: Brexit

digital

electricity

power

smart infrastructure

smart meter

utilities

water sector

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Affiliates

Power

Speaker

Mike Foster

Energy and Utilities Alliance, Chief executive

Mike Foster is CEO of Energy and Utilities Alliance, (formerly known as SBGI). The West Midlands based trade association has been in existence since 1905. Historically it was the only trade association to represent the whole of the onshore gas industry. More recently, its scope extended to other parts of the energy and utility sector, ranging from gas storage to smart meters, from pipes to high efficiency boilers, from industrial boilers to renewables and natural gas vehicles. He Chairs the National Grid Gas Distribution Stakeholder Panel and sits on a number of advisory bodies, including fuel poverty in off grid homes.Mike Foster was MP for Worcester 1997 to 2010, and served as a Minister under both Tony Blair and Gordon Brown, latterly as Minister for International Development.Immediately prior to joining what was then SBGI, he was Head of Communications at the international charity WaterAid.

About the session

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