About the session
17.00pm, Tuesday 31st March 2015
Negotiating Alumni Access, Creating a 'win-Win' for Institute and Publisher
Steven Tweedie, Content Online Ltd
Rachel Daniels, Cranfield University
Alumni access to library content is increasingly important
as students make value judgments about where to study
and the long-term benefits provided by each academic
institute. Historically publishers have seen alumni access
programmes as a threat to their established business
models. Working together, the IEEE and Cranfield
University have created a pilot scheme to offer STM
content to alumni at UK and ROI Universities. This
talk will highlight the process of negotiation, how an
agreement was reached, the learning outcomes and how
ALF may use this model in the future.
Crowding with our Peers in the Chatroom: How Chatting Makes us Better Librarians and Better Service Providers
Darlene Duterrier and Frida Fick, Karolinska Institutet University Library
Our library chat service is popular not only among its
external users but also among the library staff. We
experience that, with many librarians with different
expertise logged into the chat interface at the same time,
staff collaboration increases and staff skills are improved.
This talk will outline our way of organising the library
chat service and possible future developments.
Richard Ebdon, The British Library
Responding to our customers’ need for flexibility and
convenience, the British Library’s Document Supply
Service is built for change and brings content delivery into
the fast-moving digital age. The service provides the tools
for customers to make informed decisions. This paper will
describe our journey in creating this new service and, more importantly, its benefits to our customers.
