Lean Services and the 7 Wastes: a Case Study from OEE

OEE ("Operational Effectiveness and Efficiency"), an operations improvement specialist company based in Charlbury, Oxfordshire, has been using engineering techniques to improve productivity and quality in the financial services sector. In this case study, OEE introduces lean manufacturing principles to a mail processing centre to deliver significant productivity improvements through the introduction of organisational changes to the way work is processed, and the specific tasks employees carry out.