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Identifying and managaing customer vulnerability

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Event
  • Session
  • Tuesday, 23 May 2017
  • 16:15
  • Duration: 25 mins
  • Publication date: 14 Jun 2017
  • Location: Customer Solutions Theatre, Hall 12, NEC, Birmingham, United Kingdom
  • Part of event Utility Week 2017

About the session

Meeting the needs of vulnerable customers

This seminar will explore best practice examples of understanding and vulnerable customers and delivery of the right service and support.  The seminar will also examine how energy efficiency measures can be focused on the poorest households.

Keywords:
  • Brexit
  • digital
  • electricity
  • power
  • smart infrastructure
  • smart meter
  • utilities
  • water sector

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The Institution of Engineering and Technology is registered as a Charity in England & Wales (no 211014) and Scotland (no SC038698). Futures Place, Kings Way, Stevenage, Hertfordshire, SG1 2UA, United Kingdom

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