About the session
New technologies and new market entrants are bringing forward innovations which offer to make consumer choices easier and to automate their engagement with the utilities market. Others are supporting values-based utility provision which plays on community belonging and social purpose.
Both of these trends have the potential – or indeed the intent – of cutting out the traditional utility business in order to deliver an enhanced customer experience.
How might the rise of peer-to-peer trading platforms accelerate this threat? Will more customers soon become energy self-sufficient? What is the growth trajectory of municipal and smart city energy companies and can incumbent players turn threats from these all of these into opportunities for evolution?
Chair: Alice Cooke, Content Editor, Utility Week
