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Event
  • Session
  • Wednesday, 24 May 2017
  • 13:24 - 13:24
  • Duration: 13 mins
  • Publication date: 14 Jun 2017
  • Location: Customer Solutions Theatre, Hall 12, NEC, Birmingham, United Kingdom
  • Part of event Utility Week 2017

About the session

Gold standard service for business customers: lessons from the energy market

As utilities face transformative changes to market systems from the introduction of CMA remedies, smart metering, faster switching and the opening of the water market this series of seminars will explore the challenges and opportunities which lie ahead for utility companies seeking to deliver better value and service to customers.

Keywords:
  • CRM
  • SME
  • account managent
  • affordability
  • bills
  • customer
  • customer experience
  • customer service
  • customers
  • digital
  • electricity
  • innovation
  • power
  • smart infrastructure
  • utilities
  • water
  • water sector

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Speaker

  • Lucy  Darch

    Lucy Darch

    NWG, Managing director

    Lucy has a wealth of experience in business retention and growth, delivering unrivalled customer experience and structuring and leading high performance teams in the utility sector. Her impressive 20-year career in utilities has seen Lucy setting up and leading business development, digital, commercial and marketing teams in large national companies including British Gas Business, uSwitch and Moneysupermarket. She joined Northumbrian Water in October 2015 as Managing Director of the retail business.
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