Skip to main content
The Institution of Engineering and Technology iet.tv
Site name
  • Videos
  • Channels
  • Events
  • Series

Access and Account

Access your personal account

Log in to see your favourites, lists and progress.

IET Login

Access via institution

Not currently connected to any institutions

Connect via

  1. Videos
  2. Video

Decarbonising energy with higher levels of customer service

  • WhatsApp
  • Facebook
  • Email
  • LinkedIn
  • Bluesky
CPD This content can contribute towards your Continuing Professional Development (CPD) as part of the IET's CPD Monitoring scheme.
Event
  • Session
  • Wednesday, 24 May 2017
  • 14:24 - 14:24
  • Duration: 14 mins
  • Publication date: 07 Jun 2017
  • Location: Customer Solutions Theatre, Hall 12, NEC, Birmingham, United Kingdom
  • Part of event Utility Week 2017

About the session

Meeting the expectations of the connected customer

As utilities face transformative changes to market systems from the introduction of CMA remedies, smart metering, faster switching and the opening of the water market this series of seminars will explore the challenges and opportunities which lie ahead for utility companies seeking to deliver better value and service to customers.

Keywords:
  • CCGT
  • IoT
  • PV
  • batteries
  • behaviour
  • consumer
  • decarbonising
  • digital
  • electricity
  • energy
  • gas
  • heating
  • hydro
  • low carbon
  • nuclear
  • power
  • smart infrastructure
  • smart meter
  • thermostat
  • utilities
  • wind

Channels

Sectors

Sectors

Affiliates

Affiliates

Power

Power

Speaker

  • Andrew  Haslett

    Andrew Haslett

    Energy Technology Institute, Chief Engineer

    Andrew joined the ETI as Strategy Director in 2008 and has been the Chief Engineer since 2014. His background includes the development and operation of large chemical process plant, innovation in effect products, technology strategy development and systems analysis.At the ETI he is responsible for technical capability and quality and innovation ambition. This covers the whole range of energy use, distribution and supply technologies, on topics as diverse as the soil carbon effects of energy crops, consumer energy use behaviour and vehicle efficiency improvements. His particular interest is the holistic analysis of potential future UK energy systems and the contribution of different technologies to an affordable, secure, sustainable and equitable system that meets the needs of UK residents and businesses.
The Institution of Engineering and Technology iet.tv

Address: Futures Place, Kings Way, Stevenage, SG1 2UA

Telephone: +44 (0)33 049 9123

Email:  iet.tv@theiet.org

© 2026 The Institution of Engineering and Technology.

The Institution of Engineering and Technology is registered as a Charity in England & Wales (no 211014) and Scotland (no SC038698). Futures Place, Kings Way, Stevenage, Hertfordshire, SG1 2UA, United Kingdom

  • LinkedIn
  • Instagram
  • YouTube
Privacy statement Cookie Preferences Accessibility About us theiet.org Help

Powered by Cadmore Media

Embed Code

<script type="text/javascript" src="https://play.cadmore.media/js/EMBED.js"></script> <div class="cmpl_iframe_div"> <iframe src="https://play.cadmore.media/Player/1d800b57-448c-4e01-8c9c-15d5faff6983" scrolling="no" allowtransparency="true" allowautoplay="true" frameborder="0" allow="encrypted-media;autoplay;fullscreen" class="cmpl_iframe" allowfullscreen="" style="overflow: hidden;border: 0px; margin: 0px; height: 100%; width:100%;"></iframe> </div>

Are you sure you want to reset your password?

If so, you will be redirected to the Authentication Service

Title

Prompt