About the session
This session, hosted by Utility Week in association with WNS, will look at the critical issue of customer trust, asking how to maintain and in some cases, build trust in challenging circumstances. Members of the Utility Week/WNS Customer Trust council will speak about their business’s experiences of working with customers in a diverse range of contexts, from vulnerable customers to customers and other stakeholders participating in the price review process. Utility Week & WNS will also launch an exclusive research report looking at the critical issue of customer trust, including best practice case studies from across the sector.
Chair: Lois Vallely, Features Editor, Utility Week
