Creating a reliable and customer-focused next day switching process

Session
Tuesday, 23 May 2017
14:23 - 14:23
Duration: 16 mins
Publication date: 06 Jun 2017
Location: Customer Solutions Theatre, Hall 12, NEC, Birmingham, United Kingdom
Part of event Utility Week 2017

About the session

Agenda:

1. Recap - where are we now?

2. What are the likely implications and benefits?

3. What are the risks to a smooth transition?

4. Key Priorities to ensure effective delivery

As utilities face transformative changes to market systems from the introduction of CMA remedies, smart metering, faster switching and the opening of the water market this series of seminars will explore the challenges and opportunities which lie ahead for utility companies seeking to deliver better value and service to customers.

Keywords:: Ofwat

customer

digital

electricity

energy

gas

power

price cap

price comparison

site search

smart infrastructure

smart meter

utilities

Channels

Sectors

Affiliates

Power

Speakers

Audrey Gallacher

Energy UK, Director of retail energy supply

Audrey Gallacher is Director of Retail Energy Supply at Energy UK, responsible for the teams working on energy retail policy, operations and the smart meter programme.Audrey has an extensive background in the energy sector, initially with the regulator Ofgem as Head of Consumer Affairs in Scotland. She moved into energy consumer advocacy in 2000 when she became National Director in Scotland for energywatch, before moving to lead its GB work on company performance, research and advice. More recently she has held Director of Energy positions with the statutory watchdog, Consumer Futures and at the charity Citizens Advice.Audrey’s role at Energy UK is about helping ensure consumers remain central in the development and delivery of our members' policies and processes. She is committed to representing an energy supply sector that delivers great service and value, and most importantly treats its customers fairly.
Audrey Gallacher

Energy UK, Director of retail energy supply

Audrey Gallacher is Director of Retail Energy Supply at Energy UK, responsible for the teams working on energy retail policy, operations and the smart meter programme.Audrey has an extensive background in the energy sector, initially with the regulator Ofgem as Head of Consumer Affairs in Scotland. She moved into energy consumer advocacy in 2000 when she became National Director in Scotland for energywatch, before moving to lead its GB work on company performance, research and advice. More recently she has held Director of Energy positions with the statutory watchdog, Consumer Futures and at the charity Citizens Advice.Audrey’s role at Energy UK is about helping ensure consumers remain central in the development and delivery of our members' policies and processes. She is committed to representing an energy supply sector that delivers great service and value, and most importantly treats its customers fairly.
Audrey Gallacher

Energy UK, Director of retail energy supply

Audrey Gallacher is Director of Retail Energy Supply at Energy UK, responsible for the teams working on energy retail policy, operations and the smart meter programme.Audrey has an extensive background in the energy sector, initially with the regulator Ofgem as Head of Consumer Affairs in Scotland. She moved into energy consumer advocacy in 2000 when she became National Director in Scotland for energywatch, before moving to lead its GB work on company performance, research and advice. More recently she has held Director of Energy positions with the statutory watchdog, Consumer Futures and at the charity Citizens Advice.Audrey’s role at Energy UK is about helping ensure consumers remain central in the development and delivery of our members' policies and processes. She is committed to representing an energy supply sector that delivers great service and value, and most importantly treats its customers fairly.

About the session

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