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Building trust and innovation in customer engagement - Q&A

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Event
  • Session
  • Wednesday, 18 May 2016
  • 15:18 - 15:18
  • Duration: 13 mins
  • Publication date: 03 Jun 2016
  • Location: Electricity theatre, Hall 12, NEC, Birmingham, United Kingdom
  • Part of event Utility Week Live

About the session

This seminar will explore the latest thinking and best practice in customer service and the development of sound customer relationships.  It will explore innovative ways to build trust and boost customer engagement and satisfaction

Keywords:
  • customer engagement
  • customers
  • energy
  • energy efficiency
  • sustainability

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Power

Power

Speakers

  • Simon Everidge

    Simon Everidge

    Unipart Group, Head of Utilities Sector

    Simon Everidge is the Head of the Utilities Sector for Unipart Expert Practices, the consulting arm of the Unipart Group, a global manufacturing, logistics and consultancy company. Simon joined Unipart in 2014, and he is responsible for managing their key Utilities client relationships. He is a highly experienced Program Manager, who has consistently delivered very strong results for his clients in a variety of sectors & business disciplines.Prior to joining Unipart, Simon has enjoyed an extensive & successful career spanning over 25 years in a variety of business sectors. He is an ex-GE Lean Six Sigma Master Black Belt, who has led a number of transformation & change programs in the UK & Europe. He is a very strong advocate for collaborative working across the organisation to deliver performance through engagement, and his many project & program successes are testament to the success of that approach.
  • SM

    Stephen Murray

    Moneysupermarket, Energy Commercial Manager

    Stephen is the Commercial Manager for Energy at the UK’s number 1 price comparison site, MoneySuperMarket.com. Stephen has a broad experience in Energy including B2B sales (TXU Energy) and residential sales during his 9 years at Powergen/EON. This time at EON included managing the comparison site sales channel before moving to MSM in 2013. Stephen also acts as the spokesperson in the media for Energy for MoneySuperMarket.com.
  • FT

    Freddie Tilbrook

    Energy Innovation Centre, Futurewave Lead

    Freddie is responsible for the successful delivery of Project Futurewave; an innovative digital platform that could play a large role in reducing UK households’ carbon emissions, by putting consumers in control of the way they power their homes.Having worked in growth and innovation with senior management for organisations such as McLaren Applied Technologies, Save the Children and The Cooperative over the course of the last 5 years, Freddie has covered a broad range of challenges spanning new product development, growth strategy and leadership.Before this Freddie’s technical and creative mind was incubated during time spent in the Chemistry lab, developing medical imaging agents to take advantage of the latest technological advances.”
  • Jane Gray

    Jane Gray

    Utility Week, Assistant Editor

energy resources power consumption smart meters
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