You should confirm that you have Javascript enabled on your browser. You should also check that any popup blocking mechanisms you have installed on your computer, including Microsoft Service Pack 2, are not set to deny pop-ups being launched from IET.tv pages.
On the homepage on the left hand menu, select the ‘system check' button. This will automatically run through a series of tests to determine your systems installed media players.
If this reports that your system is OK, but you are still unable to watch video or hear audio, please try the following below:
It is possible that a browser error may have occurred. Try closing the player, then re-opening it.
Your Internet Service Provider may be experiencing problems with their servers. If you cannot view other pages, and if the problem persists, you should contact your Internet Service Provider.
If you can access the player on another machine or other people can view it, it may be a problem with your browser cache.
To clear your browser cache on a Microsoft Windows PC:
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Click on Tools, and then choose Internet Options
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Click the General tab
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Click the Delete Files button
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On the Delete Files dialogue box click the OK button. Selecting "Delete all offline content" is optional
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To close the Internet Options box, click OK (it may take a minute or more to clear the cache)
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To clear your browser cache on a Mac: In Firefox: |
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Choose Preferences from the Firefox menu, and then select the privacy icon
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Click the Clear button within the Cache section
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Click OK to exit.
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If you are still experiencing problems, please speak to your system administrator to confirm that streaming video is permitted within your organisation or contact
iet.tv@theiet.org for further guidance.
There are many reasons why this might occur.
Your bandwidth may be being used by another application (or another PC, if your connection is via a home/office network). Your viewing experience will be affected if our servers are unable to deliver data to your computer quickly enough because of network congestion on your connection.
Downloading large files or using peer-to-peer applications while watching video, for example, may prevent you from being able to receive enough data to maintain a constant video stream.
If you do not believe your connection is being used by other applications or other people, check your media player has the correct bandwidth settings.
Some corporate networks and Internet Service Providers block video transmissions. If you cannot see video clips (even though your system meets the system requirements noted above), you may want to contact your Internet Service Provider or Network Administrator to see whether a security firewall is blocking video transmission.